Our software solutions are used across a diverse spectrum of industry types – manufacturing, pharmaceutical, automotive, electronics, supply chain, machinery and equipment, to name just a few. The application embraces all aspects of the business environment - from financials, sales, distribution and logistics through to retail and rental.

ACS-Embrace requires a wide range of skills from a variety of backgrounds, i.e. sales, marketing and business analysts, through to IT, programmers, project managers and support consultants. Skillset requirements will vary based on the job specification, and ACS-Embrace aims to employ people who embody a similar set of values to those driving our brand and company culture.

ACS-Embrace offers an open environment where we actively encourage creativity and innovation, enabling you to engage and try out your own ideas. We are committed to providing a challenging, collaborative and stimulating work environment in a dynamic and fast-moving industry.

Please look at the available positions listed, or simply submit your CV for us to place on record.

Associated Computer Solutions operates a Support Centre for providing ERP system support for customers using the ACS-Embrace ERP system. The Support Centre includes a Call Centre Help Desk and additional 2nd line support personnel.  

The candidate will be required to manage the ACS-Embrace Outsource Support Centre and all its staff and activities relating to meeting the contracted Service Level Agreements for Outsource Business Clients.

The role includes maintaining the business relationships with customers and any third parties who may be involved in the Service Delivery Cycle. The role will also require the sale of the outsource offering to new clients.  

The candidate will be required to manage budget, resource and costs, determine out of scope, proposals for improvements, monitor progress, performance of SLA delivery, manage client expectation and monitor effective and efficient use of support staff.  

 

Required Skills

The ideal candidate for this position will have:

  • Extensive Management skills with previous Outsource Management experience
  • 10 Years or more experience on Embrace, UNIX and Window

  • Technical skills relating to Universe, Windows, UNIX and the Embrace environment including Embrace Programming and the Embrace Utilities

  • The ability to communicate and build relationships with a diverse team - Team Oriented

  • Ability to lead teams through example

  • A high degree of communication, supervisory, organisational and good management skills

  • Ability to work in an accurate and organised manner to effectively manage job-related pressures and deadlines

  • Communicate effectively, in writing and verbally, with clients, peers, subordinates and management

  • Ability to develop, articulate and execute on the ACS-Embrace vision and strategy to new prospects

For more information or to apply

Please send a short e-mail message describing your relevant experience, with your CV attached, to careers@embrace.co.za

All materials will be kept in strictest confidence.