Last updated: 27 May 2026

Associated Computer Solutions (Pty) Ltd (“ACS”, “Embrace”, “we”, “us”, “our”), trading as Embrace ERP, is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

This policy explains what information we collect, how we use it, and your rights regarding that information.

Scope

This policy covers three distinct contexts in which ACS processes information:

  • Our website — embrace.co.za
  • Embrace ERP mobile and desktop applications
  • Cloud-hosted Embrace ERP deployments

The type of information collected and how it is used differs across these contexts. Each is described separately below.

Website (embrace.co.za)

What we collect

When you interact with our website we may collect:

  • Contact details you submit through enquiry forms — name, email address, phone number, company name, and job title.
  • Technical and usage information collected automatically — IP address, browser type, pages visited, referring source, and session activity.

How we use it

  • To respond to your enquiry or provide requested information, demos, or resources.
  • To send relevant communications about Embrace ERP and related services.
  • To monitor website performance, security, and the effectiveness of our marketing activities.

Third-party tools

Our website uses third-party tools for analytics and performance monitoring, marketing and advertising, and lead management. These tools may collect technical data such as IP addresses and browsing behaviour. We do not sell personal information. Third-party service providers are bound by appropriate confidentiality and data protection obligations.

Mobile and Desktop Applications

The Embrace ERP mobile and desktop applications do not collect personal information.

We collect anonymous, aggregated usage telemetry — such as feature usage patterns, error rates, and performance metrics — for the sole purpose of improving the product. This data:

  • Cannot be linked to any individual user.
  • Does not include names, email addresses, contact details, location data, or any other personally identifiable information.
  • Is collected using our own internal telemetry system. No third-party analytics SDKs are embedded in our applications.

Cloud-Hosted Clients

If your organisation uses Embrace ERP in a cloud-hosted environment managed by ACS, your business data — which may include employee records, customer information, and transactional data — is stored on servers operated by ACS.

In this context:

  • ACS acts as the operator (data processor) on your organisation’s behalf.
  • Your organisation remains the responsible party (data controller) under POPIA.
  • Data is processed only for the purposes of delivering and supporting the Embrace ERP service.
  • Data processing agreements are available on request. Contact us at sales@embrace.co.za.

Cookies

Our website uses cookies and similar technologies to support analytics, performance monitoring, and marketing. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Data Sharing

We do not sell personal information. We may share information with:

  • Service providers who support our operations, subject to confidentiality and data protection obligations.
  • Law enforcement or regulatory authorities where required by law, court order, or to protect legal rights and safety.

Retention

  • Website contact and lead data — retained for as long as necessary for business, legal, and contractual purposes.
  • Application telemetry — retained in anonymised, aggregated form with no fixed expiry.
  • Cloud-hosted client data — retained in accordance with your service agreement with ACS.

Security

We apply reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, or loss.

Your Rights Under POPIA

Under the Protection of Personal Information Act 4 of 2013, you have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal and contractual obligations.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at sales@embrace.co.za.

Information Regulator (South Africa)

Children

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with a revised “Last updated” date.

Contact

  • Email: sales@embrace.co.za
  • Phone: +27 11 275 2000
  • Address: ACS House, 370 Rivonia Boulevard, Rivonia, South Africa