Get a Workshop Management Solution that Puts You in Control of Your Operations
Using a Workshop Management Solution that doesn’t offer complete end-to-end service management will cause inefficiencies and constant issues, which lead to increased operational costs for your business.
- Can you see the parts, labour and outwork costs on one job card? Without this visibility into the true cost of a job, how much money are you making, or losing?
- Are your technicians and workshop managers frustrated because they can’t see the service history of the item on the job card? This impacts your customer satisfaction and credibility.
- Are you able to streamline your workflow procedure with your current system? If not, are your technicians spending time following unnecessary manual processes that lead to poor productivity?
- Are parts often missing or not available at the right time, slowing down service time and reducing customer satisfaction?
High costs, frustrated technicians, and long turnaround times are just some of the implications of inadequate software. Whether you service your own fleet and equipment or you provide servicing to external customers, there is a lot to be gained from upgrading your system.
Implementing robust and reliable Workshop Management Software will allow you to focus on what really matters and grow your business.
More than Just a Service and Workshop Software Package - Embrace ERP is the Entire Package!
With real-time visibility into detailed service transactions, Embrace Service and Workshops Software allows you to efficiently manage and track all jobs, while providing your customers with detailed updates, responsive customer service, and satisfaction.
From rework monitoring to tracking of parts availability, outwork status, placement of purchase orders and labour tracking, Embrace Service and Workshop Software provides a robust and fully integrated solution giving you a streamlined and efficient service workshop. This gives complete visibility into every part of your workshop, allowing you to plan and make informed decisions. Everything comes together in a solution that just works.
Embrace - The Service and Workshop Management Solution Built and Supported in South Africa
Embrace Service and Workshops Software is an integral module of Embrace ERP, a leading South African ERP system with a track record of 100% implementation success. Delivering a single solution, Embrace enables you to integrate your service and repair workshop, or management of your own equipment and fleet, with every other part of your business. This ensures your workshop, parts, labour, outwork, and customer service data are always in perfect sync with each other, eliminating errors, minimising wasted time and reducing costs.
Embrace Service Management Enables our Clients to Service Vehicles and Equipment Efficiently and Deliver Total Customer Satisfaction
Get All the Features You Need to Turn Your Service and Workshop Operations into a Well-Oiled Machine
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Complete Service and Repair Cycle:
Embrace provides you with complete end-to-end service and workshop management, delivering unrivalled efficiency and automation capabilities. With Embrace, all aspects of the service chain are covered, from book-ins, quotations, service jobs, labour tracking and invoicing. -
Full Visibility and Support of Core Functions Across the Business:
From financials, supply chain, procurement to service and delivery, Embrace ensures your entire operation is managed in a single, fully integrated enterprise-wide system. Make business decisions based on accurate, up-to-the-minute information about job completion, changes, and disruptions. -
Maximise Workshop Resources:
The integrated Service Planning Board tool shows both planned and unplanned maintenance as well as the resources and bays available. Manage both planned maintenance schedules together with unplanned maintenance jobs or breakdowns, and helps you maximise utilisation of workshop resources and manpower. -
Work in Progress (WIP) Tracking to Minimise Costs:
Use the Work in Progress Tracking Software to help you track parts availability, outwork status, placement of purchase orders and labour used on any job or project. Control the costs of work orders currently in progress, and be in charge of your inventory movement to and from each job. -
Accurate Job Costing:
The Embrace Job Progress Tracking and Job Costing Software ensures accurate job costing and project management across multiple service centres. Efficiently manage, schedule and process service jobs, tracking both unplanned and routine repair jobs. -
Detailed Service History Enquiries:
Drill down into job details that provide you with all the information you need to efficiently manage and track all jobs. Job enquiries can be based on status and dates for service centre, location, customer, service item, employee, make or model. All the information you need, at your fingertips. -
End-To-End OEM Warranty and Claim Processes:
Create, administer, process and track warranties, claims and assets through their full lifecycles. Enable technicians to track asset history by serial number, customer and date, and replace in-warranty parts.
Who Uses Embrace?
Embrace is ideal for medium (200+ employees/50+ users) and large (1000+ employees/150+ users) businesses.
Are you struggling with job cost visibility and incomplete information listed on your job cards? Are you trying to track the profitability of work performed and track costs against planned maintenance contracts? If you are experiencing these or any other issues in your workshop, then it is time to look at Embrace Workshop Management Software.
On-premise, in the cloud or in a hybrid environment, Embrace lets you run your service and workshop operations your way.
Looking to Find the Best Solution for Your Service and Workshop Operations?
Fill in the form below and one of our expert consultants will contact you. They will discuss your needs with you and determine how Embrace can help you streamline and optimise your workshop operations for improved operational efficiency and profitability.